Employee Experience Design

1The $100 Bill Seeing Value Others Overlook

Books like this one can feel a bit impersonal, but even though we are not sitting across from you, we're pretty sure that we know a little bit about you:

• You're a leader of people or take initiative to lead in your organization;
• You are tired of the traditional approach HR has taken in driving their initiatives into the organization;
• You are open‐minded and looking for ways to improve your organization, or else you would not be reading this book;
• You've probably been around the block a few times and have seen plenty of fads come and go; and
• You have a highly developed BS meter.

How did we do? If this sounds like you, we're going to have a great time together.

You'll hear much more about us in the following pages, but it's important for you to know this: The three of us collectively have more than 75 years of experience in HR/EX and other leadership roles in organizations of all sizes—and we have super‐sensitive BS meters, too.

Our purpose in writing this book is to give you insights that you can immediately use to improve your organization.

Because you've been around the block, right away we have a challenge on our hands: You've probably heard of “Employee Experience” or “EX.” We'll be taking you through an approach to EX that is next level, and known as Employee Experience Design, or EXD. Relatively few organizations have fully implemented EXD, and the benefits are huge for those that have.

Our further goal is to talk with you, ...