January 2026
Beginner to intermediate
240 pages
5h 27m
English
Content preview from Employee Experience Design
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
14A Conversation with Michelle BonfilioThe Emotional Core of Employee Experience Design
Background
Michelle and I (Mark) worked together at three different companies. I have seen Michelle's career and her strategic approach to HR/EX blossom over the years. I've been so impressed with how she has shaped the people and culture of the companies she worked with and the employees she co‐created with.
Michelle joined Dean, Samantha, and me on an incredible quest to Bhutan in 2024 where we learned from the Bhutanese about compassion and purpose, and how to bring these ideas into the workplace through Employee Experience. We were moved by Michelle's stories in her current role, and knew she would add much to this book. You will learn a lot from her conversation.
To start, what's your current company?
I am the Chief People Officer for Help at Home, LLC. We're the largest national provider of home care services to the elderly population, with more than 60,000 employees. We call our employees “caregivers.” We currently operate in 11 states. We're rapidly expanding, following the growth of the aging demographic across the US. Help at Home's mission is to enable individuals to have Great Days with independence and dignity at home. Through our services and programs, our clients enjoy Great Days and Meaningful Moments through dedicated, relationship‐based, in‐home personal care.
What did you originally want to do?
That was the big question I had for myself when I graduated from college. ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.