Employee Experience Design

10The EX BlueprintLetting Everyone See the Big Picture

That last chapter was long, because it took that much to cover the inner workings of the extremely powerful process known as the Double Diamond.

Now you get a short chapter, but an important one—we cover a tool you can use at the end of the Double Diamond process.

The Employee Experience Blueprint

As you know, the co‐designing mindset can be used on pretty much any size project. If it's a smaller one, then when you're done with the Double Diamond, you may have everything you need to implement your work product.

But let's say that's not the case, because you took on a larger project that has many moving parts. You need a way to organize who will do what, and how those actions will improve the employee experience. What you need is the EX Blueprint.

In Chapter 9, we looked at journey mapping. That's invaluable for documenting the current experience. The EX Blueprint is about designing the future experience, based on everything you learned and agreed upon in the Double Diamond process.

As with the journey map, you don't need fancy software to create an EX Blueprint; a simple spreadsheet will do. Figure 10.1 is an example of what we might create for the tuition reimbursement project we discussed and used as the basis for the journey map in Chapter 9.

We don't expect you to be able to read the tiny print, but just take in the overall layout. Below the figure, we'll talk about each element. By the way, if you would like a full‐size ...