10 Language in organisation
influence employees’ and managers’ interpretations of new organisational real-
ities and how language choices influence idea interpretation and conception,
decision-making, and organisational performance.
2.2 Language and sense-making in organisations
The choice between a uniform functional language or diverse languages steers
individual and collective understandings of new – exogenous or endogenous –
organisational realities and thus has implications for organisational performance.
The process through which people make sense of new realities by interpreting
cues from the environment and exchanging provisional understandings to
create new meanings is described as sense-making (Gioia & Chittipeddi, 1991;
Maitlis & Ch ...