The role of language in organisations 13
(Tidwell & Walther, 2002); such styles influence meaning construction and
interpretation. Cramton (2001) argued that in the case of virtual teams, con-
textual information is not always readily available and that members must
seek out additional information to try to obtain the full meaning of the
communication.
Although the extant management and organisation literature highlights the
additional challenges related to virtual coordination, communication, and per-
formance vis-à-vis face-to-face work, few studies have focused on how the vir-
tual environment and its particularities influence sense-making.
Marshall and Sandberge (2011) noted that few existing studies on sense-
making in virtual settings (e.g. ...