Exploring Management, Third Edition

For 69 days shift leader Luis Urzua kept the men trapped in the Chilean mine organized and hopeful. On the 70th day, he was the last man safely out.

4

Managers as Decision Makers: There Is No Substitute for a Good Decision

Management Live

Self-Confidence and Red Eye

In Red Eye, things get hectic at the Lux Atlantic Hotel when manager Lisa Reisert (Rachel McAdams) is away attending her grandmother's funeral. Her assistant Cynthia (Jayma Mays) is unable to handle a series of problems that arise. She calls Reisert, who is en route to the airport for a return flight to Miami. Reisert calmly talks Cynthia through the handling of a deleted reservation for frequent guests, identifies another issue as a nonproblem, and gives details for handling a high-security guest who is arriving 12 hours early.

YOUR CHAPTER 4 TAKEAWAYS

1. Recognize how managers use information to solve problems.
2. Identify five steps in the decision-making process.
3. Understand current issues in managerial decision making.

Clearly, Reisert is confident in her abilities and can deal with multiple issues even under pressure. This confidence comes into play later in the movie when Reisert develops a strategy to defeat a terrorist who wants to use her to threaten the high-security guest.

How is it that some managers always ...