A Closer Look at Impact Feedback
Impact feedback describes reactions to or outcomes stemming from the receiver’s actions. This feature of impact feedback, more than anything else, differentiates it from authoritative feedback—it is not about the feedback receiver. Impact feedback is about reaction to or consequences of what the feedback receiver has done or not done.
Good impact statements enable feedback receivers to be aware of reactions others are having to their behavior or things happening in the organization that are connected to their behavior. This can be informative if the receiver is unaware of the reactions or consequences, and that ...
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