Suggested Readings

Buron, R. J., & McDonald-Mann, D. (1999). Giving feedback to subordinates. Greensboro, NC: Center for Creative Leadership.

Hoppe, M. H. (2006). Active listening: Improve your ability to listen and lead. Greensboro, NC: Center for Creative Leadership.

Kirkland, K., & Manoogian, S. (1998). Ongoing feedback: How to get it, how to use it. Greensboro, NC: Center for Creative Leadership.

Popejoy, B., & McManigle, B. J. (2002). Managing conflict with direct reports. Greensboro, NC: Center for Creative Leadership.

Smith, R., & Campbell, M. (2011). Talent conversations: What they are, why they’re crucial, and how to do them right. Greensboro, NC: Center for Creative Leadership.

Ting, S., & Scisco, P. (Eds.). (2006). The CCL handbook ...

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