Feedback Follow-Up
Remember Ethan, whose authoritative feedback was not well received? His follow-up conversation with Brenda went like this:
Ethan was committed to breaking the stalemate with Brenda and salvaging her relationship with the staff at the health center. He planned a different approach for their follow-up conversation the next week. He started the meeting by asking Brenda if she had any thoughts or reactions to their previous conversation, now that she’d had a week to think about it. Ethan was hoping to create a more collaborative atmosphere. “I still don’t get why you are confronting me,” Brenda started. “If the providers would just ...
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