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Feedback in Performance Reviews by E. Wayne Hart

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Framework for a Feedback Message

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While the core of performance feedback is impact and authoritative messages, the effectiveness of feedback is affected by how well you frame the core feedback message when delivering it. The framework has three components that support the core feedback message: intent, situation, and behavior.

Intent

If you don’t tell the feedback receiver why you are giving feedback, he or she will invent a reason. This takes us back to the first feedback principle: The feedback receiver determines how to react to the feedback. This tendency among feedback receivers is practically universal. As feedback is coming their way, receivers ...

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