Framework for a Feedback Message
While the core of performance feedback is impact and authoritative messages, the effectiveness of feedback is affected by how well you frame the core feedback message when delivering it. The framework has three components that support the core feedback message: intent, situation, and behavior.
If you don’t tell the feedback receiver why you are giving feedback, he or she will invent a reason. This takes us back to the first feedback principle: The feedback receiver determines how to react to the feedback. This tendency among feedback receivers is practically universal. As feedback is coming their way, receivers ...