When to Use Authoritative and Impact Feedback
Impact feedback works well when the receiver cares about the impact. That is, the receiver is likely to respect or appreciate the information and be predisposed to strive to do the best thing about it. That might mean hearing the feedback and then expressing appreciation, apologizing, initiating action without guidance, or asking for more information. If a receiver has a “that’s your problem,” “toughen up,” “that’s not my fault,” or “so what?” attitude, impact feedback does not help and may make things worse. Fortunately, people often do care, and when they do, impact feedback triggers receptivity ...
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