First Things Fast: A Handbook for Performance Analysis, Second Edition

2.3. Defining Performance Analysis

Performance analysis (PA) is partnering with clients and customers to help them define and achieve their goals. PA involves reaching out for several perspectives on a problem or opportunity; determining any and all drivers toward or barriers to successful performance; and proposing a solution system based on what is learned, not on what is typically done.

Let's look at each component of the definition.

2.3.1. Partnering

In the past, a sure sign of success in our business was a magnificent training edifice. In those days, my first visit to a company would leave me stunned by the size and aesthetics of the training center. When I commented on the lush wood, furniture, rugs, and setting at one corporate training ...