2.3. Defining Performance Analysis

Performance analysis (PA) is partnering with clients and customers to help them define and achieve their goals. PA involves reaching out for several perspectives on a problem or opportunity; determining any and all drivers toward or barriers to successful performance; and proposing a solution system based on what is learned, not on what is typically done.

Let's look at each component of the definition.

2.3.1. Partnering

In the past, a sure sign of success in our business was a magnificent training edifice. In those days, my first visit to a company would leave me stunned by the size and aesthetics of the training center. When I commented on the lush wood, furniture, rugs, and setting at one corporate training ...

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