2.3. Defining Performance Analysis
Performance analysis (PA) is partnering with clients and customers to help them define and achieve their goals. PA involves reaching out for several perspectives on a problem or opportunity; determining any and all drivers toward or barriers to successful performance; and proposing a solution system based on what is learned, not on what is typically done.
Let's look at each component of the definition.
In the past, a sure sign of success in our business was a magnificent training edifice. In those days, my first visit to a company would leave me stunned by the size and aesthetics of the training center. When I commented on the lush wood, furniture, rugs, and setting at one corporate training ...