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What Has Not Changed
CHAPTER SUMMARY: This chapter covers how legacy companies may develop exponential technology or other innovations but be unable to effectively and sustainably make products of them. We review the causes of the failure of Google Wallet (later Google Pay Send) and other innovations—including creating the wrong incentives for partners, failing to upgrade products quickly enough, and failing to retain innovation leaders who want to move faster and create more.
What Went Wrong with Google Wallet
In 2011, to great fanfare, Google announced Google Wallet, a mobile payment app and ecosystem that the search giant claimed would finally push American and European customers to ditch plastic and use their phones to pay for everything. ...
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