Preface
Management in industry today operates in an extremely harsh business climate. Many industries are engaged in structural improvement simply to survive. They are making strategic long-term and medium-term plans and implementing related policy deployment and controls. In Japan, such structural improvement has been called hoshin kanri, a system that began during the years 1960 to 1965, as statistical quality control (SQC) transformed into total quality control (TQC).
Because these developments came about as an accumulation of industrial experience, however, no formal systematization existed until recently. For example, there were few books on the subject, with the exception of Professor Y. Nayatani’s Policy Control for TQC Promotion (1978). ...
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