December 2013
Intermediate to advanced
256 pages
4h 33m
English
Content preview from How to be Assertive In Any Situation, 2nd Edition
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Chapter 8
How to get good service
‘Go the extra mile. It’s never crowded.’
Anon
It’s happened to most of us: you find yourself on the receiving end of poor service, sales pressure or bad workmanship. Trying to get things put right can leave you feeling stressed, upset and frustrated.
The main issues with getting good service are knowing your rights, deciding what you do and do not want and having the confidence to take control. In this way, you will avoid being bullied and feeling at the mercy of others who have more control and authority.
In each of the cases in this chapter, you will see how an assertive approach can make all the difference to getting good service.
Asking for what you want
Grant decided to have a real wood floor ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.