Chapter 8

How to get good service

‘Go the extra mile. It’s never crowded.’

Anon

It’s happened to most of us: you find yourself on the receiving end of poor service, sales pressure or bad workmanship. Trying to get things put right can leave you feeling stressed, upset and frustrated.

The main issues with getting good service are knowing your rights, deciding what you do and do not want and having the confidence to take control. In this way, you will avoid being bullied and feeling at the mercy of others who have more control and authority.

In each of the cases in this chapter, you will see how an assertive approach can make all the difference to getting good service.

Asking for what you want

Grant decided to have a real wood floor ...

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