December 2013
Intermediate to advanced
256 pages
4h 33m
English
Content preview from How to be Assertive In Any Situation, 2nd Edition
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Appendix 1
Useful assertive phrases and quick responses
Sometimes when you find yourself in a difficult situation it is not easy to think of the assertive thing to say. Here are a few ready-made responses and requests that might come in useful at some time:
- I find that remark offensive.
- I find your behaviour unacceptable.
- That’s not like you to say something so mean/cruel/hurtful.
- I’m sorry you feel like that.
- I can see how you might think that.
- I don’t understand – can you clarify that?
- That’s an interesting question.
- I prefer not to answer.
- I’ll bear that in mind.
- Where do we differ?
- I’m not sure what you mean.
- Point taken.
- No, I’m sorry, I can’t.
- I’m afraid it won’t be possible to …
- I would like to help, unfortunately …
- That doesn’t ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.