Chapter Objectives

  • To understand the meaning of ‘performance management’ and develop appreciation of its criticality to the success of an organization.

  • To design a performance management process.

  • To evaluate and critique different tools used.

  • To explain and illustrate the challenges in implementing a robust system.

  • To perform an effective performance counselling session.

Opening Case

Bharat Hospitality Ltd (Bharat) was in the business of hospitality. The 11 workers whose annual increments were stopped made a representation to the management of Bharat that the action taken was not justified and that they ...

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