Improving Healthcare Quality and Cost with Six Sigma

Appendix E. The Man I Want To Be!

A man who would be concerned with how he could help me instead of himself, who would give me loyalty instead of demanding of me, who would think of himself as my assistant, instead of my boss, who would think it was his job to help me do my job better.

A man whose pride was peculiar because his pride was in his people. A man who could walk around the organization and say, “Yes, it was well done but not by me. I just happen to be lucky enough to have the best team in the whole organization.” That is where his pride lies. Anything worthwhile that comes out of the department, his team did. If something goes wrong, he feels that maybe he was not on the ball. Maybe he had not directed or guided or taught or led his ...