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Improving Healthcare Quality and Cost with Six Sigma by Praveen Gupta, Dr. H. James Harrington, Carolyn Pexton, Dr. Brett E. Trusko

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Chapter 6. Understanding Problems: Define, Measure, and Analyze

Six Sigma was initially developed for manufacturing processes. In the manufacturing environment, machines and tools play a more dominant role than people do. However, in healthcare, people and methods play a more important role in delivering services than the equipment, which is still a critical aspect of providing healthcare services. Thus, the DMAIC must be adapted and simplified for the healthcare environment. First, DMAIC can be divided into two parts. The first part can be called Understanding the Problem ...

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