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Improving Healthcare Quality and Cost with Six Sigma by Praveen Gupta, Dr. H. James Harrington, Carolyn Pexton, Dr. Brett E. Trusko

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Chapter 13. The Road Ahead

“Is Six Sigma good enough? Not in healthcare, it isn’t. We are talking about lives, not dollars. 3.4 deaths per million opportunities is just a starting point.”

—H. James Harrington

Although the figures may paint a gloomy picture, things are getting better. In some ways, repairing healthcare quality practices is a lot like an alcoholic looking for help. The hardest part of any transformation is recognizing that one is needed. When the ...

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