“Is Six Sigma good enough? Not in healthcare, it isn’t. We are talking about lives, not dollars. 3.4 deaths per million opportunities is just a starting point.”
—H. James Harrington
Although the figures may paint a gloomy picture, things are getting better. In some ways, repairing healthcare quality practices is a lot like an alcoholic looking for help. The hardest part of any transformation is recognizing that one is needed. When the ...