People who are In Great Company love their workplace. And it shows in everything they do. They make decisions that add value, strive to perform better, and work in collaboration with colleagues to cocreate a company that achieves great results for customers. More than anything, the emotional connection they feel in the workplace is the driving force that motivates them to perform at their peak every day.

The reinforcing dynamic of EC, whereby the more that people contribute, the greater their payback, is as vibrant and relevant at the leadership level as it is across the rest of the company. In fact, I would ...

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