Killer achievement happens when CEOs and companies create support systems, cultures, and structures that set people up to succeed. With this, they become so emotionally connected with colleagues and customers that success becomes sustainable, self- reinforcing, and almost a force all its own.

Reed Hastings knows a little something about killer achievement. As cofounder and CEO of the streaming and entertainment frontrunner Netflix, the entrepreneur and philanthropist launched the service in 1989 as a movie-by-mail upstart ...

Get In Great Company: How to Spark Peak Performance By Creating an Emotionally Connected Workplace now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.