
into one HR system for all North American employees. Shortly after
UPPS was implemented, the HR processes (employee change and turn-
around, performance management, diversity tracking, headcount, AP,
and compensation and benefits programs) were harmonized, so that the
processes were handled consistently between the divisions. Data stan-
dards also were put in place to maintain consistent HR information (e.g.,
position titles, salary grades, and employment events such as transfers,
promotions or departures).
8
A Shared Service Center (SSC) was added
in 1995, which provided transactional and customer service support to
all salaried and non-union hourly t ...