November 2024
Intermediate to advanced
552 pages
18h 42m
French
book
Ingénierie de la fiabilité des sites
by Niall Richard Murphy, Betsy Beyer, Chris Jones, Jennifer Petoff
Content preview from Ingénierie de la fiabilité des sites
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Chapitre 14. Gestion des incidents
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Une gestion efficace des incidents est essentielle pour limiter les perturbations causées par un incident et rétablir le fonctionnement normal de l'entreprise le plus rapidement possible. Si tu n'as pas joué à l'avance ta réponse aux incidents potentiels, une gestion des incidents fondée sur des principes peut s'envoler dans des situations réelles.
Ce chapitre dresse le portrait d'un incident qui échappe à tout contrôle en raison de pratiques de gestion des incidents ad hoc, décrit une approche bien gérée de l'incident et examine comment le même incident aurait pu se dérouler s'il avait été géré avec une gestion des incidents qui fonctionne bien.
Incidents non gérés
Mets-toi à la place de Marie, l'ingénieur de garde de la société. Il est 14 heures, un jeudi après-midi, et ton pager vient d'exploser. La surveillance de la boîte noire t'indique que ton service a cessé de desservir tout trafic dans un centre de données entier. Avec un soupir, tu poses ton café et tu te mets au travail pour réparer le problème. Quelques minutes plus tard, une autre alerte te signale qu'un deuxième centre de données a cessé de servir. Puis le troisième de tes cinq centres de données tombe en panne. Pour aggraver la situation, il y a plus de trafic que les centres de données restants ...
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