March 2001
Intermediate to advanced
256 pages
6h 26m
English
Content preview from IT Problem Management
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1.2. Internal and External Service Centers
A service center can have internal or external customers, or both. Internal customers are employees who work for the company that sponsors the service center. External customers are those who purchase products or services (or both) from the company. A service center that supports external customers helps those customers use the products or services they purchased from the company. The service center may even sell them additional products and services. A service center that supports internal customers helps company employees use the internal infrastructure the company has put in place to help them do their jobs. Many companies have one service center that focuses on supporting internal customers and ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.