IT Problem Management

12.4. The Manager's Role in Motivation

You have the most important role in motivating the staff. You own their motivation, or lack thereof. Your attitude and actions set the tone for the entire staff. You should not think of yourself as a manager; instead, consider yourself a team leader. You set the tone and lead by example on a daily basis. You need to spend time in front of and with your team. It's your job to establish the expectations and demonstrate the enthusiasm needed to meet and exceed them. You must do this every day to establish the culture.

If your organization is going through changes, such as implementing new problem management processes and implementing new tools, your participation is even more important. Your staff needs your ...