March 2001
Intermediate to advanced
256 pages
6h 26m
English
Content preview from IT Problem Management
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6.1. Current Problem Logging Approaches
In many service centers, problems are logged in multiple problem management systems (PMSs). For example, the telecommunications department may use a voice mail form and mailbox, the network operations team may use an extension of their monitoring tools, the mainframe operations team and mainframe application developers may have their own PMS, and the help desk, or service center, may have its own problem management tool. This setup usually occurs as a result of evolution. Each group has its own charter, areas of responsibility, and areas of expertise (mainframe applications versus desktop applications). Providing support in each of these independent areas grows as the customer use of the area grows. Each ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.