March 2001
Intermediate to advanced
256 pages
6h 26m
English
Content preview from IT Problem Management
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3.2. Remove a Service
Removing a service from the catalog of supported services should be done proactively. That is, only services actively supported should be in the catalog to begin with. The Remove a Service process (shown in Figure 3-2) is initiated when
The service center determines that a service they are providing is too expensive.
The customer tells the service center that they will no longer need a supported product or service.
A new IT standard eliminates a supported product or service.
If the effort is initiated by the service center, then the service center manager must develop a business case to support the removal. The case should focus on support costs, which must be unusually high (or why bother?), or else the product or service ...
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