March 2001
Intermediate to advanced
256 pages
6h 26m
English
Content preview from IT Problem Management
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12.2. Motivation Through Incentives
Many companies use formalized incentives as a motivator. It is a typical sales or piecework model. Sell or make x number of units and here is your reward. This is a very effective technique and volumes of materials have been written on the subject, so we will not spend a lot of time on it here. One key point is to make sure you set the incentive targets carefully and correctly, because they could turn against you. Suppose, for example, that you establish tier 1 closure rate targets with incentives. Consider what employees may do to achieve those rates. If an agent sacrifices quality documentation or common courtesy with the customer to reach the target rate, you probably haven't successfully achieved your ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.