February 2011
Intermediate to advanced
240 pages
7h 23m
English
One great way to think about IT capacity is in geographic terms. This chapter describes capacity as a series of pools and streams that can each be managed individually. Taken together, all the pools and streams in your organization describe the total of your IT capacity. Good management of all the pools and streams results in all the benefits of capacity management described in Chapter 1.
In ITIL, capacity management falls under three related topics. At the top level is business capacity management, which deals with an overall organization’s ability to make full use of its resources to further the enterprise. In classical manufacturing terms, business ...
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