Chapter 6. Define and Manage Capacity Plans

One of the key pieces of information that should be stored in your capacity management information system is the capacity plan. The ITIL Service Design book offers a great high-level look at the contents of a capacity plan. It assumes, however, that you will create a colossal document that includes all the capacity details for all your services and components. Then the book goes on to say you should take the time to create an executive summary because the main document will be so large that very few will actually read it!

This chapter goes beyond the ITIL documentation to describe a working formula for capacity plans. It suggests that you create more customized plans for those areas that really need ...

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