February 2011
Intermediate to advanced
240 pages
7h 23m
English
Content preview from ITIL Capacity Management
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Chapter 3. Understanding Capacity Demand
Chapter 2 looked at how to measure the capacity of existing components and services. This chapter approaches ITIL capacity management from the opposite direction by examining the ways to predict how much capacity will be needed. Every dynamic organization goes through periods of greater and lesser need for IT services, and these cycles determine the demand for IT capacity.
Predicting the future needs of the organization will never be an exact science. In this chapter, you look at several methods for formulating an estimate, and hopefully some combination of these will be effective for your organization.
Trend-Based Forecasts
Perhaps the most obvious way to forecast future need is to look at historical ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.