ITIL Capacity Management

Index

A

accuracy

of capacity forecasting, 34

of trends, 138–139

of utilization data, 12

acquisition

capacity policies, 96–97

cycles, smoothing out, 7

adding

capacity, requirements of, 170

servers, 18

services, 45

adoption of IT-level processes, 91–93

agents, 123

aggregate reporting, 28–29

agility, planning, 11

alternative infrastructure, 9

analysis

capacity analyst, 82–83

lack of, 13

peaks and valleys, 113–114

tools, 109

utilization, 12

applications, deployment of, 43

applying CMIS (capacity management information system), 60–61

approvals, 102

architecture

capacity and performance, 171–172

growth, 174–175

assets

disposing of, 167

processes, managing capacity, 101–103

assigning capacity management, 177–179

attacks, terrorist, 9

attributes of ...