Knowledge Management Basics

Appendix A Frequently Asked Questions About KM

Some questions come up in most discussions of knowledge management, and here you’ll get some basic answers. For questions that might require more in-depth answers, refer to the chapters cited.

 

What is knowledge management? (chapter 1)

It’s gathering and capturing the knowledge in your organization—whether that knowledge is on paper, stored in a computer, or in a person’s head— and then making it available so that others can benefit from it and build on it.

But you can’t manage knowledge any more than you can manage time, can you? (chapter 1)

That question is the reason that so many people ...