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Leading outside the lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results by Zia Khan, Jon R. Katzenbach

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MAKING SOUP MATTER: USING METRICS TO BUILD PRIDE AND PERFORMANCE

Ed Carolan knows a lot about making soup. He also is a master at using tailored performance objectives to motivate frontline workers. Ed is the general manager for StockPot, a subsidiary of The Campbell Soup Company that makes fresh refrigerated soup for the food service industry.
We first met Ed Carolan at the StockPot facility in Everett, Washington. We entered the sun-drenched lobby of the new large-volume plant, checked in at reception, and were told that he would join us in a moment. We waited, expecting that he would conform to our admittedly stereotypical image of a general manager of a manufacturing facility: clean-cut, uniformed, sober-sided, technically oriented. ...

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