COMMON PERFORMANCE CHALLENGES
No matter how often we talk about mobilizing the informal and balancing it with the formal, we have yet to see that topic appear on anyone’s to-do list. That’s because mobilizing the informal is a means to the end of solving performance challenges—and it’s the latter that worries people. It’s important to go beyond the specific examples illustrated thus far and explore a few general performance challenges where we’ve found insights into the informal organization to be particularly helpful:
• Strategic planning
• Culture change
• Customer service
This is the ultimate formal process where analytics, decision making, accountability setting, and plan development ...
Get Leading outside the lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.