Chapter 10
Automation
Automation applied to an inefficient operation will magnify the inefficiency.
Bill Gates
The ability to deploy, configure, and troubleshoot production services quickly and easily through tools and automation is compelling. For the business side it promises the ability to rapidly experiment with different market offerings while also improving the organization’s ability to respond quickly to new or changing customer demands. For the technical side it can help increase the amount of work the team can complete while simultaneously making that work far less complex to perform and its results more predictable.
However, what many organizations miss is that really gaining the benefits of automation takes far more than simply installing ...
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