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Lean from the Trenches
book

Lean from the Trenches

by Henrik Kniberg
December 2011
Beginner
176 pages
3h 54m
English
Pragmatic Bookshelf
Content preview from Lean from the Trenches

How We Involved the Customer

PUST was an in-house project; the customer, users, and developers were all part of the Swedish police organization.

images/About-the-project/Involve-the-customer.png

One person acted as the main “customer” (or “buyer”) to the project. She had a list of features at a pretty high level. We called them feature areas, which roughly equates to what agile folks would call epics. This list was used for high-level scheduling and release planning.

In addition to the customer, there was an on-site user in the building with the development teams. The on-site users were there to give detailed feedback, see demos, answer questions from developers, and so on. Initially we had ...

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Publisher Resources

ISBN: 9781941222935Errata