Involve People
Most people like change; they just don’t like to be changed. So, don’t make any change without first involving the people who will be affected by it. Forcing people to change is usually ineffective, unnecessary, and, well, cruel. If people resist your great change proposal, you probably haven’t made the problem clear enough. Or you’re solving the wrong problem. Go back to your cause-effect diagram (see Chapter 20, Cause-Effect Diagrams) and think again!
Better yet, don’t even make the change proposal yourself. Instead, visualize the problem that you think you see, and engage the people affected by the problem to propose solutions. People are much more likely to accept a change if it was their own idea!
Once everyone agrees ...
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