November 2003
Intermediate to advanced
496 pages
11h 59m
English
book
Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications
by John Bergland, John Barrow, Jonas Covey, Washington Cabral, Carl Tyler, Yafit Sami, Rob Novak
Content preview from Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications
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Chapter 13. Visioning scenario: Sametime enterprise integration 407
Figure 13-21 User Interface example for the attendant
408 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
13.7.3 Track user activity and provide active call center behavior
Now we have a powerful communication tool available for customers to chat with
call center attendants. FME wishes to implement the capability to monitor which
areas of the Web site customers are visiting most frequently. Ultimately, this
capability will allow FME ...