November 2003
Intermediate to advanced
496 pages
11h 59m
English
book
Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications
by John Bergland, John Barrow, Jonas Covey, Washington Cabral, Carl Tyler, Yafit Sami, Rob Novak
Content preview from Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications
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464 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
Figure B-8 Agent States
Where:
Ready: The agent applet is ready to respond to chat requests.
Accepting Chat: The agent is in the process of accepting a chat (see
“Customer/Agent handshake” on page 464). From this state, the agent
transitions to chatting if the customer accepts the chat or back to ready if the
customer applet rejects the chat.
Chatting: The agent is currently chatting with a customer. Once the chat
finishes, the customer transitions back to the ready state. In this state, the
agent sets the CUSTOMER_NAME and COMPANY attributes so ...