November 2003
Intermediate to advanced
496 pages
11h 59m
English
book
Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications
by John Bergland, John Barrow, Jonas Covey, Washington Cabral, Carl Tyler, Yafit Sami, Rob Novak
Content preview from Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
Start your free trial
Appendix B. Online customer support application example 457
Sametime functionality supporting this application
This application primarily makes use of the Sametime Places service. The
diagram shown in Figure B-2 illustrates the structure of the support application,
based on a Place made up of multiple sections.
Figure B-2 Diagram of support place
The application has the following characteristics:
All users enter a common Place.
Agents reside in the stage section; customers reside in one of the non-stage
sections.
Communication (chat) between customers and agents takes place using the
sendText() functionality of the UserInPlace objects.