November 2003
Intermediate to advanced
496 pages
11h 59m
English
book
Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications
by John Bergland, John Barrow, Jonas Covey, Washington Cabral, Carl Tyler, Yafit Sami, Rob Novak
Content preview from Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications
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Appendix B. Online customer support application example 461
Figure B-5 Customer states
Where:
Ready: The customer applet has loaded and the customer has not yet
requested assistance. The agent applet ignores customers in this state (that
is, they do not appear in the monitoring screen).
Request Chat: The customer is requesting assistance. Agent applets detect
this state change and shows the customer in the monitoring view. A customer
can transition back to the ready state by closing the chat window. When an
agent responds to a chat request, the customer applet goes into the chatting
state. The customer applet only accepts a chat in this stat ...