Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications

Appendix B. Online customer support application example 465

Figure B-9 Handshake between customer and agent

Helper classes

We developed the following wrapper classes for this application. In addition to

their primary function, as described below, each class checks the return values

from Sametime and report any errors.

Back-end classes

򐂰 STcSession: A small wrapper class for the Sametime STSession class. The

main purpose of this class is to load all the components common to both

applets (STBase and Places), hold references to the common services

(CommunityService and PlacesService), and provide a simple interface to

create Places.

򐂰 STcPlace: This ...