Managing IT Projects: How to Pragmatically Deliver Projects for External Customers

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023

M. DąbrowskiManaging IT Projectshttps://doi.org/10.1007/978-1-4842-9243-3_10

10. How and When to Break Bad News, or What the Client Should Know About

Marcin Dąbrowski¹  

(1)

Nowy Wiśnicz, Poland

 

I’m finding that sincerity and trying to be as simple or direct as I’d like is often taken for sheer stupidity but since it is not a sincere world – it’s very probable that being sincere is stupid.

—Marilyn Monroe

The line between sincerity and stupidity is very thin.

—An industry adage

Communicating with clients is an incredibly complex matter. Its form and shape are based on multiple aspects such as the client’s company organizational level of maturity, the characteristics ...