Managing IT Projects: How to Pragmatically Deliver Projects for External Customers

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023

M. DąbrowskiManaging IT Projectshttps://doi.org/10.1007/978-1-4842-9243-3_6

6. Why Attitude Matters More Than Outcomes

Marcin Dąbrowski¹  

(1)

Nowy Wiśnicz, Poland

 

Attitude is a small thing that makes a big difference.

—Winston Churchill

It’s a common conviction that in project management, an outcome is all that counts. Everybody is focused on achieving goals. The scope must be delivered according to the contract, approval protocols must be obtained, which means that the proper quality was ensured. It’s also necessary to be within the budget. As a matter of fact, most businesses focus on time and budget, meaning that they want to deliver in the shortest possible ...