© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023
M. DąbrowskiManaging IT Projectshttps://doi.org/10.1007/978-1-4842-9243-3_9

9. Arguments with the Client – The Only Thing That Matters Is Progress and Why It’s Not Good to Be Right

Marcin Dąbrowski1  
Nowy Wiśnicz, Poland

Any fool can criticise, condemn and complain – and most fools do.

Always make the other person feel important.

—Dale Carnegie

When you watch project meetings from the side, especially those with the management and the client’s representatives as participants, you can have an impression that most people speak not in order to make a valid point, but rather to show off, say something (even if it’s pointless or irrelevant), perform, boast, or ...

Get Managing IT Projects: How to Pragmatically Deliver Projects for External Customers now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.