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At the core of change management are the activities of guiding, encouraging, helping and facilitating people to adapt to and to adopt change. In guiding change adoption you are seeking for individuals to behave or work in some way that is different from the way they worked before the change was made. Sometimes this alteration in behaviour is minor, such as using a different sequence of keys in an improved IT system. Sometimes this alteration in behaviour is major, such as a radical redesign of work associated with new job roles. In many situations the change results in a tangible physical modification – such as when a company launches new ...

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