August 2015
Beginner
320 pages
8h 21m
English
Content preview from Mastering Services Pricing
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Publisher’s acknowledgements
We are grateful to the following for permission to reproduce copyright material:
Figures
Figure 5.1 from Schlesinger, L.A. and Heskett, J.L., 1991. ‘Leonard A. Schlesinger and James L. Heskett Respond’, Harvard Business Review, November–December. Copyright © 1991 by the President and Fellows of Harvard College; all rights reserved.
In some instances we have been unable to trace the owners of copyright material, and we would appreciate any information that would enable us to do so.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.