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Preface
The book you are holding is intended to give you powerful knowledge that
you can use to make your healthcare workplace safer and more productive,
and your job easier and more satisfying. It’s about a way to provide defect-free
healthcare services and products by catching and xing mistakes and errors
before they can cause defects.
Mistake proong is one of the secrets of lean value streams and the just-in-time
production of services. Elimination of defects means no need for extra, or
“buffer,” resources to do rework or to replace defective supplies or products.
It means work can ow smoothly, without the disruption of uncaught errors. ...